At Urbonaura, we believe delivery should be just as smooth as your shopping experience. Whether you’re ordering a statement tee, restocking skincare, or booking a service — we offer reliable delivery and easy returns that work for your lifestyle.
Orders placed before 2pm are usually processed same day (Mon–Fri).
Orders placed on weekends or public holidays will be dispatched next working day.
You’ll receive tracking info via email once your order is on the move.
Not what you expected? No stress.
You have 14 days from receiving your order to request a return or exchange.
We’ll guide you through your return and issue a prepaid label (if eligible).
Refunds are processed within 5–7 working days after your return arrives.
Items must be unused, with original tags and packaging. 
Hygiene-related items (cosmetics, underwear, earrings, etc.) Want a different size or colour? Let us know and we’ll do our best to secure it for you before processing your return.
Due to their personalised nature, customised items (e.g., decorated clothing) are non-refundable unless defective.
✨ We double-check every custom piece to meet our quality promise.
Processing and shipping times may vary depending on the brand or service provider.
We vet all partners to ensure they meet our high standards for delivery and communication.
We’re the marketplace. They’re the makers. You get the best of both.
Q: Can I return items purchased on sale?
A: Yes — sale items can be returned unless marked “Final Sale.”
Q: How do I return a service booking?
A: Contact us at least 48 hours in advance to reschedule or cancel eligible bookings.
